BHE GT&S: 2026 SGA Award Winner

What challenge was this project or initiative created to solve?

Like much of the natural gas industry, BHE GT&S faces increasing workforce challenges driven by retirements, loss of tribal knowledge and a less experienced employee base. While critical operating procedures, standard operating procedures and manuals had been digitized into PDFs, they remained lengthy, complex and difficult to apply in real‑time field conditions. This created inconsistency in execution, increased safety risk and limited the effectiveness of traditional training approaches that relied heavily on classroom instruction and pre‑job preparation alone.

What approach or solution did your team implement?

The Innovation

This mobile technology was introduced as a field‑first training and execution platform designed to deliver “just‑in‑time” guidance exactly when and where work is performed. Using AI and visual technology, it converts existing BHE GT&S procedures into intuitive, step‑by‑step workflows that employees can access on a tablet or mobile device in the field. Each step can include annotated images, short videos or augmented reality (AR) overlays that visually guide employees to the correct equipment components and actions.

A key differentiator is the controlled AI environment. The platform’s AI assistant is restricted to BHE GT&S‑approved documents—such as standard operating procedures, manuals and safety bulletins—ensuring accuracy, minimizing hallucinations and reinforcing compliance with company and regulatory standards.

Training, Safety and Workforce Impact

This fundamentally changes how training is delivered and reinforced. Rather than relying solely on periodic classroom or LMS‑based training, BHE GT&S employees receive on‑the‑job learning that reinforces proper execution before and during task performance. Users can review hazards, PPE requirements, required tools and procedural steps immediately prior to beginning work, improving confidence and consistency.

The platform also supports safety‑focused training outcomes by requiring photo evidence, data entry or validation checks at critical steps, helping ensure procedures are followed correctly the first time. This capability supports BHE GT&S’s goals of reducing preventable safety incidents, improving quality and standardizing work practices across locations.

Scalable and Sustainable Implementation

This technology has been rolled out in phases, typically building digital procedures one facility at a time, allowing BHE GT&S to ensure quality, alignment with standards and user adoption before scaling further. Technical Training manages governance, content integrity and expansion while analysts and trainers actively support procedure development—creating a sustainable model for long‑term growth.

Internally, this has been recognized as one of BHE GT&S’s flagship AI use cases, featured in AI showcase demonstrations and included in the company’s broader AI use‑case portfolio focused on operational enablement.

What was the result or measurable outcome?

Results to date show strong adoption and measurable improvements in execution. Facilities using the platform have accelerated task readiness for newer employees, increased consistency by guiding crews through standardized workflows and reduced rework by capturing required validations at key steps. Just as important, the solution creates a durable way to preserve and operationalize tribal knowledge ensuring critical knowledge is available on demand, even as experienced employees retire.

How does this work reflect SGA’s mission to Share, Grow, and Advance the natural gas industry?

This technology demonstrates how AI can be applied responsibly and practically in natural gas operations—enhancing safety, preserving institutional knowledge and improving workforce readiness without replacing human expertise. By delivering trusted, just‑in‑time training directly to the field, BHE GT&S has created a repeatable, scalable model that other operators can adapt to strengthen operational excellence in an evolving workforce environment.

BHE GT&S is proud to submit this as an example of meaningful innovation that advances safety, training and operational consistency across the natural gas industry.