This is Part 2 of a 4-part executive series for natural gas leaders: From Operational Excellence to Market Leadership.
Event Summary
Revenue leakage does not always result from a single major failure. More often, financial performance is affected by smaller process weaknesses that occur repeatedly across daily operations.
Billing delays, fragmented workflows, inconsistent data entry, transaction errors, imbalance exposure, contract execution challenges, and manual processes can create unnecessary cost and financial risk.
This session examines operational excellence through the lens of revenue protection. Participants will explore how business processes across commercial and operational functions influence billing accuracy, cash flow, working capital, and overall financial performance.
Using industry-relevant scenarios, the session will examine potential vulnerabilities in areas such as scheduling, billing, electronic data interchange, contract administration, settlements, and operational handoffs.
Participants will also consider how standardized workflows, stronger controls, reliable data, and meaningful performance measures can help organizations identify process gaps earlier and make more informed operational decisions.
The focus is not on a particular technology solution, but on understanding the business practices and organizational disciplines that support stronger financial performance.
Attendees will receive 1 Professional Development Hour (PDH) upon completion.
Learning Objectives
By the end of this session, participants will be able to:
- Identify common operational and commercial processes where revenue leakage or financial risk may occur.
- Examine how workflow fragmentation and manual processes can affect billing, cash flow, and working capital.
- Evaluate the role of standardized processes and operational controls in protecting revenue.
- Identify data-quality issues that can affect financial and operational decision-making.
- Select performance indicators that can help leaders identify process inefficiencies and emerging financial risk.
Target Audience
Senior leaders responsible for operational efficiency, commercial performance, financial results, revenue management, and business process improvement.
Who Should Attend
- Vice Presidents of Operations
- Directors of Operations
- Commercial Directors
- Revenue and Contract Management Leaders
- Finance Directors
- Business Process Improvement Leaders
- Operational Excellence Managers
- Digital Transformation Leaders
Experience Level: Executive / Advanced
From Operational Excellence to Market Leadership
A Four-Part Executive Series for Natural Gas Leaders
Demand is rising across the natural gas value chain, and margin pressure is rising with it through billing delays, manual processes and data no one fully trusts.
Across four live sessions, Scott Vogan examines where profitability quietly erodes and how clean data, standardized processes and practical automation prepare your organization for 2030.
- September 24: The Margin Mandate: Building Resilience in a Volatile Market
- October 22: Operational Excellence & Revenue Protection: Turning Process Into Profit
- November 19: Intelligent Automation & Data Strategy: Scaling Without Scaling Headcount
- December 10: Market Leadership & Strategic Positioning for 2030
Meet Your Instructor
Scott Vogan
SVP Sales & Marketing, nGenue
Scott Vogan is an energy technology and business executive with more than 30 years of experience spanning consulting, enterprise software, analytics, business development, and technology strategy. For approximately two decades, his work has focused on the energy sector, including natural gas, utilities, power generation, commodity trading, and energy technology.
Scott began his career following graduation from Baylor University and subsequently built experience in consulting, enterprise data, analytics, and business intelligence. His career has included leadership and client-facing roles involving professional services, energy trading and risk management technology, bid-to-bill operations, predictive analytics, artificial intelligence, machine learning, and natural gas business operations.
His industry experience includes work with organizations such as Ernst & Young, Informatica, OpenLink Financial, Hartigen Solutions, Accenture, Trellis Energy Software, and nGenue.
Today, Scott serves as Senior Vice President of Sales & Marketing at nGenue. His broader industry work includes discussions with natural gas and energy leaders around operational excellence, data strategy, automation, AI readiness, commercial operations, and the role of technology in improving business performance.
Scott brings to SGA Learning a cross-functional perspective shaped by consulting, technology, energy markets, and business operations, allowing him to connect emerging technologies with the operational and strategic decisions facing natural gas leaders.
Presented by SGA Advance Partner, nGenue
