This is Part 6 of a 10-part series: From AI Fundamentals to Operational Impact
A Ten-Part Practical AI Series for the Natural Gas Industry.
Event Summary
AI can help customer-facing and stakeholder-facing teams communicate more clearly, respond more efficiently and identify recurring themes in customer or community interactions. This course focuses on practical, responsible uses of AI for communication support.
Participants will explore AI use cases for drafting customer responses, summarizing feedback, creating FAQs, preparing service updates, supporting complaint trend analysis and improving consistency across internal and external messaging.
What You’ll Walk Away With
- Use AI to draft, refine and tailor customer and stakeholder communications.
- Summarize feedback, identify recurring themes and support complaint or inquiry trend analysis.
- Create clearer FAQs, service updates and internal messaging with AI assistance.
- Maintain consistency, accuracy and appropriate review in customer-facing communications.
Ideal Participants
- Customer service professionals
- Communications and public affairs teams
- Administrative and support staff
- Supervisors responsible for customer-facing teams
- Employees who prepare internal or external stakeholder communications
Experience Level: Beginner to Intermediate
Participants will receive [2] Professional Development Hours (PDH) upon completion.
From AI Fundamentals to Operational Impact
A Ten-Part Practical AI Series for the Natural Gas Industry
Artificial intelligence is entering the natural gas workplace faster than most organizations have decided how to use it. Across ten live virtual sessions, JoLynn Rihn moves from AI fundamentals to role-specific application in operations, engineering, customer service, safety and compliance, and leadership, with attention throughout to where professional judgment has to stay in control.
- Part 1 | October 2: AI Fundamentals for Natural Gas Professionals
Understanding AI, Its Capabilities, and Its Role in the Industry - Part 2 | October 9: Prompt Engineering for Natural Gas Professionals
Getting Better Results from Generative AI - Part 3 | October 16: AI for Everyday Productivity & Practical Tools
Working Smarter Across Everyday Tasks - Part 4 | October 23: AI for Field Operations
Supporting Frontline Efficiency, Decision-Making, and Performance - Part 5 | October 30: AI for Engineers & Technical Teams
Applying AI to Technical Work, Analysis, and Problem-Solving - Part 6 | November 6: AI for Customer Service & Stakeholder Communications
Strengthening Communication, Responsiveness, and Engagement - Part 7 | November 13: AI for Safety, Compliance & Regulatory Readiness
Using AI Responsibly in High-Consequence Environments - Part 8 | November 20: AI for Supervisors, Leaders & Change Management
Leading People and Teams Through AI Adoption - Part 9 | December 4: Responsible AI Governance & Risk Management
Establishing Guardrails for Safe, Secure, and Accountable AI - Part 10 | December 11: Building AI Workflows & Automation
Moving from Individual Tools to Repeatable Business Processes
Meet Your Instructor
JoLynn Rihn
Microsoft Master Instructor, Certified Trainer
Owner, Virtual Training Co.
For more than 25 years, JoLynn Rihn has helped organizations improve productivity through Microsoft 365, AI, collaboration, and project management solutions. Her practical, results-focused training has supported more than 30,000 professionals across a wide range of industries.
