This is Part 10 of a 10-part series: From AI Fundamentals to Operational Impact
A Ten-Part Practical AI Series for the Natural Gas Industry.
Event Summary
The greatest value of AI comes when it becomes part of everyday work rather than an occasional productivity tool. This course helps participants identify where AI can be integrated into repeatable workflows to improve consistency, efficiency and decision-making.
Participants will learn how to identify repetitive processes, map workflow opportunities, define human review points and design practical AI-assisted automations that support business goals.
What You’ll Walk Away With
- Identify repeatable tasks and workflows that may benefit from AI assistance or automation.
- Map workflow steps, inputs, outputs and human review points.
- Design practical AI-assisted processes that improve consistency and efficiency.
- Evaluate when automation is appropriate and when human decision-making should remain central.
Ideal Participants
- Business process owners
- Operations and administrative teams
- Project managers
- Supervisors and department leaders
- Employees interested in improving workflow efficiency with AI
Experience Level: Intermediate
Participants will receive [2] Professional Development Hours (PDH) upon completion.
From AI Fundamentals to Operational Impact
A Ten-Part Practical AI Series for the Natural Gas Industry
Artificial intelligence is entering the natural gas workplace faster than most organizations have decided how to use it. Across ten live virtual sessions, JoLynn Rihn moves from AI fundamentals to role-specific application in operations, engineering, customer service, safety and compliance, and leadership, with attention throughout to where professional judgment has to stay in control.
- Part 1 | October 2: AI Fundamentals for Natural Gas Professionals
Understanding AI, Its Capabilities, and Its Role in the Industry - Part 2 | October 9: Prompt Engineering for Natural Gas Professionals
Getting Better Results from Generative AI - Part 3 | October 16: AI for Everyday Productivity & Practical Tools
Working Smarter Across Everyday Tasks - Part 4 | October 23: AI for Field Operations
Supporting Frontline Efficiency, Decision-Making, and Performance - Part 5 | October 30: AI for Engineers & Technical Teams
Applying AI to Technical Work, Analysis, and Problem-Solving - Part 6 | November 6: AI for Customer Service & Stakeholder Communications
Strengthening Communication, Responsiveness, and Engagement - Part 7 | November 13: AI for Safety, Compliance & Regulatory Readiness
Using AI Responsibly in High-Consequence Environments - Part 8 | November 20: AI for Supervisors, Leaders & Change Management
Leading People and Teams Through AI Adoption - Part 9 | December 4: Responsible AI Governance & Risk Management
Establishing Guardrails for Safe, Secure, and Accountable AI - Part 10 | December 11: Building AI Workflows & Automation
Moving from Individual Tools to Repeatable Business Processes
Meet Your Instructor
JoLynn Rihn
Microsoft Master Instructor, Certified Trainer
Owner, Virtual Training Co.
For more than 25 years, JoLynn Rihn has helped organizations improve productivity through Microsoft 365, AI, collaboration, and project management solutions. Her practical, results-focused training has supported more than 30,000 professionals across a wide range of industries.
