Event Summary
Many professionals focus on their own responsibilities but lack awareness of others’ perspectives, emotions, and needs. Without social awareness, it is difficult to build strong relationships or effectively lead teams.
This can result in miscommunication, lack of empathy, reduced collaboration, and weakened team dynamics. Leaders may miss important signals, leading to disengagement and decreased performance.
This course builds the ability to understand and interpret the emotions and behaviors of others. It emphasizes empathy, active listening, and recognizing social cues to strengthen interpersonal effectiveness.
Participants will be able to better understand team dynamics, respond to others more effectively, and build stronger working relationships. They will enhance communication and create more inclusive, collaborative environments.
Who Should Attend
- Leaders managing teams and relationships
- Professionals seeking to improve communication and collaboration
- Anyone looking to build stronger interpersonal skills
What You Will Gain
- Understanding of social awareness and its impact on leadership
- Skills to recognize emotions and perspectives of others
- Techniques to improve empathy and active listening
- Ability to read social cues and strengthen communication
- 1.5 Professional Development Hours (PDH)
Complete the Series
- Part 1: Developing Self-Awareness – October 1
- Part 2: Developing Self-Regulation – October 8
- Part 4: Relationship Management – November 5
Meet the Instructor
Cindy Anderson
Chief Operating Officer, SGA
Cindy Anderson serves as the Chief Operating Officer of SGA Natural Gas Association (SGA), where she oversees the organization’s daily operations and leads its team. Since joining SGA in early 2019, Cindy has contributed in various roles, bringing her wealth of experience to the energy industry.
Before transitioning to SGA, Cindy dedicated 20 years to public service as a county official for Denton County, Texas, retiring in 2015. Elected as the youngest county clerk in the state, she served one of the nation’s largest counties, gaining extensive leadership experience. Her contributions extended beyond the county, with active leadership roles in both state associations and the National Association of Counties.
Following her tenure in local government, Cindy built a career in executive coaching and leadership development, working with leaders across the municipal, federal, and energy sectors — including engagements with NASA, the US DOT, and law enforcement agencies, and coaching more than 900 leaders in the natural gas industry. She holds certifications as an Extended DiSC practitioner & 360 coach, and StrengthsFinder coach, along with specialized training from Texas A&M in Inclusion and Diversity Leadership and from UC Davis in Emotional and Social Intelligence. This path ultimately led her to SGA, where she fosters connections and continues to support our industry. Commenting on her journey, Cindy shares, “Working with leaders in both transmission and distribution companies solidified my deep fondness for the people we serve at SGA, and people are what we really are about.”
Outside of work, Cindy enjoys quality time with her family, fur babies, and serving her community through food.
