A Ten-Part Practical AI Series for the Natural Gas Industry
AI arrived in most natural gas companies without a plan behind it. Copilot licenses showed up inside Microsoft 365 renewals while vendors added AI features to platforms your teams already use, and leadership started asking what the company’s approach actually is.
The useful question now is how to apply these tools in the work where documentation and regulatory accountability carry consequences.
This ten-part series answers it one role at a time. Each live, virtual session is two hours, stays focused on applied use and covers when human review should remain in place.
Every session stands on its own, so you can work through the full pathway or take only the ones that match your role.
The full series is included for Advance Partners, SGA Training Subscription and All-Access Pass holders.
Format: Live virtual session, recorded and available on demand to registrants
Credit: 2 PDH per session
Pricing: $295 per session for members, $495 for non-members
Questions: memberservices@sganaturalgas.org
October 2, 2026
You will leave with a working understanding of what AI does today, when it is reliable and where your judgment still has to carry the decision. Use cases span operations, engineering, customer service, compliance and leadership.
For anyone starting with AI, plus supervisors preparing teams for it. All levels.
October 9, 2026
The output you get depends on the instructions you give. This session builds prompts that define context, role, task and constraints, using scenarios drawn from email drafting, meeting preparation, policy summaries and reporting.
For business professionals, support staff, supervisors and project managers. Beginner to intermediate.
October 16, 2026
Many companies already pay for Copilot and use a fraction of it. This session shows you how to simplify your daily workload: refine communications, summarize meetings and documents, prepare reports and keep follow-ups from slipping.
For business professionals, customer-facing teams and project coordinators. Beginner to intermediate.
October 23, 2026
Field crews balance safety, service reliability and shifting conditions on every job. This session covers where AI supports that work, from retrieving procedures and preparing for jobs to troubleshooting and inspection documentation.
For field employees and supervisors, operations managers, safety and training staff. All levels.
October 30, 2026
Engineering work carries accountability no tool can fully absorb. This session applies AI to technical research, project documentation and design review preparation, including how to translate findings for non-technical stakeholders.
For engineers, technical specialists, project managers and integrity management staff. Intermediate.
November 6, 2026
Customer and community-facing teams answer the same questions repeatedly while holding tone and accuracy steady. This session covers drafting responses, summarizing feedback, spotting recurring themes and building clearer FAQs and service updates.
For customer service, communications and public affairs teams and their supervisors. Beginner to intermediate.
November 13, 2026
Safety and compliance work is where AI use needs the clearest boundaries. The session covers summarizing regulations, drafting briefings and toolbox talks and supporting incident documentation, alongside the source verification each one requires.
For safety professionals, compliance and regulatory staff, operations and training leaders. Intermediate.
November 20, 2026
Leading a team through AI adoption is mostly a people challenge. This session covers setting expectations for how your team uses these tools, coaching employees through uncertainty and building accountability you can stand behind.
For supervisors, department leaders, HR and change management professionals. Intermediate.
December 4, 2026
Access to tools tends to move faster than policy. The session works through oversight structures, data protection, cybersecurity, bias and operational risk, along with the control decisions that make an implementation defensible.
For executives, compliance and risk professionals, IT and cybersecurity teams. Intermediate to advanced.
December 11, 2026
AI delivers the most value when integrated into your organization’s workflow. This session covers identifying repeatable processes, mapping steps and human review points, then designing automation that holds up.
For business process owners, operations teams, project managers and department leaders. Intermediate.
For more than 25 years, JoLynn Rihn has helped organizations improve productivity through Microsoft 365, AI, collaboration, and project management solutions. Her practical, results-focused training has supported more than 30,000 professionals across a wide range of industries.
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